eyeHear and eyeSpeed Combined Privacy Policy

Updates

Last updated on December 27, 2024.

eyeHear, LLC reserves the right to change this Privacy Policy at anytime. Updates will be noted in the release notes of any updates, and a current version is always available at privacy.eyeHear.app.

Promises

eyeHear respects your privacy. Our Privacy Policy makes a few, simple promises:

• eyeHear, LLC collects as little data as is possible to operate efficiently.
• eyeHear, LLC does not sell any personal or analytical data.
• eyeHear does not collect any recordings or captions of conversations captioned.
• eyeSpeed does not collect any speed measurements or location recordings.
• Any information collected by eyeHear, LLC is documented clearly and thoroughly here in the privacy policy.
• Any services run by entities other than eyeHear, LLC that eyeHear, LLC shares information with in order to operate are documented and explained here in the privacy policy.

Third Party Services

eyeHear, LLC, like all businesses, operates on a foundation of technologies provided by other organizations. All third-party services are documented on a per property basis in this document.

eyeHear for iOS app

eyeHear collects as little data as possible while operating to ensure your privacy. We never collect your conversations contents or recordings. Recordings from the microphone are not stored any longer than it takes to process them into captions. Captions are stored locally on your device. eyeHear does not connect to any servers other than Apple's captioning service via SFSpeechRecognizer API.

• eyeHear for iOS uses Apple's SFSpeechRecognizer API. All network traffic between your device and Apple's servers is encrypted. You can learn more about Apple’s Speech API’s at https://developer.apple.com/documentation/speech.
• eyeHear for iOS uses Apple’s default app analytics. You can learn more about what Apple shares with all developers at https://developer.apple.com/app-store/app-analytics/. You can learn more about managing and opting out of Apple’s analytics at https://support.apple.com/en-us/HT202100.
• eyeHear for iOS requires Microphone and Speech Recognition permission to operate. eyeHear for iOS will request this on first launch. Controls for both permissions can be found under Privacy in the iOS Settings app or by selecting eyeHear from the apps listing in the iOS settings app.
• View all of Apple’s most up-to-date user agreements at https://www.apple.com/legal/.
• View Apple’s latest privacy policy at https://www.apple.com/legal/privacy/en-ww/.
• View Apple’s standard Licensed Application End User License Agreement at https://www.apple.com/legal/internet-services/itunes/dev/stdeula.

eyeSpeed for iOS app

eyeSpeed collects as little data as possible while operating to ensure your privacy. We never collect your location or speed.

• eyeSpeed for iOS uses Apple’s default app analytics. You can learn more about what Apple shares with all developers at https://developer.apple.com/app-store/app-analytics/. You can learn more about managing and opting out of Apple’s analytics at https://support.apple.com/en-us/HT202100.
• eyeSpeed for iOS requires Location Services permission to operate. eyeSpeed for iOS will request this on first launch. Controls for both permissions can be found under Privacy in the iOS Settings app or by selecting eyeSpeed from the apps listing in the iOS settings app.
• View all of Apple’s most up-to-date user agreements at https://www.apple.com/legal/.
• View Apple’s latest privacy policy at https://www.apple.com/legal/privacy/en-ww/.
• View Apple’s standard Licensed Application End User License Agreement at https://www.apple.com/legal/internet-services/itunes/dev/stdeula.

eyeHear.app and eyeSpeed.app Websites

• eyeHear.app is hosted on Github Pages. You can find Github’s Privacy Policy here https://help.github.com/articles/github-privacy-statement/ and Github’s Terms of Service here https://help.github.com/articles/github-terms-of-service/.

eyeHear.freshdesk.com and support.eyeHear.app

• eyeHear uses Freshdesk, a product of Freshworks, Inc. to offer our customer support portal.
• You can find Freshdesk’s privacy policy at https://www.freshworks.com/privacy/ and more information about their GDPR compliance at https://www.freshworks.com/privacy/gdpr/.
• You can find Freshdesk’s Terms of Service at https://www.freshworks.com/terms/.

eyeHear Surveys

eyeHear uses surveys as a way to collect information from users so that we can improve our product and services.

• eyeHear uses Google Forms for surveys, and requires authentication with a Google Account in order to prevent spam. You can learn more about how Google uses your data in their products at https://policies.google.com/privacy.

Personally Identifiable Information and User Data

eyeHear avoids collecting user data or personally identifiable information (PII) as a general practice in order to ensure your privacy. For instance, the eyeHear app doesn't share any data at all with eyeHear about what you caption, or how you use the application. However, there are cases where we must collect PII or user data in order to offer our services.

• eyeHear collects PII via our product surveys. This information is used for followup communications and product improvements. Your personal information is never shared with any third parties.
• eyeHear collects PII during the course of support. The information collected is stored securely and minimized to the information needed to resolve your issue.
• If you would like to have your PII or user data removed from our systems, please contact support.

Data Access

Support

If at any point we require access to your data for troubleshooting a support case, we will ask for your consent before proceeding.

When Required By Law

eyeHear is located in Richmond, Virginia, USA and some data infrastructure is located in the United States.

• eyeHear's policy is to not respond to government request for user data or preservation of user data unless eyeHear is compelled by legal process. eyeHear will provide information when law enforcement has the appropriate warrant, subpoena, or court order requiring eyeHear to share data.
• eyeHear will only respond to requests from government authorities other than the US government if compelled by the US government under authorization of a mutual legal assistance treaty or agreement.

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