Our Commitment

eyeHear exists to serve people who are deaf or hard of hearing. Accessibility is not a feature we added — it is the entire purpose of the product. We are committed to making both the eyeHear iOS app and the eyehear.app website usable by the widest possible range of people, including those who rely on assistive technologies such as VoiceOver, Switch Control, Voice Control, and larger text sizes.

Conformance Status

We measure our work against the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA — the international standard most widely referenced by educational institutions, government, and enterprise procurement.

eyehear.app website: designed and built to conform to WCAG 2.2 Level AA. Every page provides a skip link, semantic landmarks, ordered headings, visible keyboard focus, labeled form controls, and color contrast meeting or exceeding the required ratios.
eyeHear iOS app: built with Apple's native accessibility frameworks and evaluated against WCAG 2.2 Level AA as applied to native mobile software (per the WCAG2ICT guidance). The app supports Level AA.

A detailed, criterion-by-criterion Accessibility Conformance Report (ACR / VPAT®) is available to institutions and procurement teams on request — see Feedback & Accommodation Requests below.

Accessibility Features

The eyeHear app is built around the needs of d/Deaf and hard-of-hearing users:

Large, high-contrast captions — captions display at a very large size and scale automatically to fit the screen.
Light and dark high-contrast themes — toggle between black-on-white and white-on-black, both well above the required contrast ratios, with secondary text tuned to stay legible in each theme. Your choice is remembered between sessions.
Full assistive-technology control — captioning can be started and stopped with a single VoiceOver, Switch Control, or Voice Control activation, or with the VoiceOver magic tap (two-finger double-tap) from anywhere on the screen — not only the press-and-hold gesture.
Labeled controls — every icon-only button (history, theme, keyboard, share, delete) has a descriptive VoiceOver label, and tap targets meet the recommended minimum size.
Live captions for screen readers — the caption area is a live region, so VoiceOver and braille displays re-read it as new words stream in.
Status announcements — captioning starting or stopping, and any errors, are announced to VoiceOver rather than signaled by color alone.
Reduce Motion support — screen transitions fall back to a simple fade when Reduce Motion is enabled.
All orientations — works in portrait and landscape on iPhone and iPad.
On-device processing — speech recognition runs on your device where supported, and eyeHear never stores your conversations or recordings.

Known Limitations

We are transparent about where we fall short and are actively working to improve. Current known limitations include:

Caption accuracy. Captions are machine-generated and may be inaccurate, incomplete, or delayed depending on background noise, accents, microphone quality, and network conditions. This is a limitation of automated speech recognition, not a substitute for human captioning.
The very large caption display uses a fixed presentation optimized for readability rather than the system Dynamic Type scale; broader Dynamic Type coverage is in progress.

Important: eyeHear Is an Aid, Not a Formal Accommodation

eyeHear is an assistive tool provided for general informational and convenience purposes only. It is not a substitute for a qualified human interpreter, CART (Communication Access Real-time Translation) provider, or other professional accommodation. You should not rely on eyeHear for any communication where inaccurate, incomplete, or delayed captions could result in harm — including emergency, medical, legal, financial, employment, or other safety-critical or consequential situations. See our Terms of Use for the full disclaimer.

Assessment Approach

We assess accessibility through a combination of automated checks, manual testing with assistive technologies (VoiceOver, Switch Control, Voice Control, and Dynamic Type), and Apple's Accessibility Inspector. Our conformance claims are self-evaluated; we have not engaged a third-party auditor.

Managed Deployment for Institutions

eyeHear supports Apple managed app configuration (MDM), so institutional administrators can centrally disable in-app sharing and on-device transcript retention to meet privacy and data governance requirements. Policy is enforced entirely on-device with no added telemetry. Institutions can request configuration details at support@eyehear.app.

Feedback & Accommodation Requests

We welcome your feedback. If you encounter an accessibility barrier in eyeHear, or if you are an institution that needs our Accessibility Conformance Report (ACR / VPAT) or a specific accommodation, please contact us at support@eyehear.app or through our support page. We aim to respond within five business days.