Updates

eyeHear, LLC reserves the right to change this Privacy Policy at anytime. Updates will be noted in the release notes of any updates, and a current version is always available at eyehear.app/privacy.

Promises

eyeHear respects your privacy. Our Privacy Policy makes a few, simple promises:

eyeHear, LLC collects as little data as is possible to operate efficiently.
eyeHear, LLC does not sell any personal or analytical data.
eyeHear does not collect any recordings or captions of conversations captioned.
We document, in this policy, the categories of information we collect.
We name, in this policy, every third party that processes your personal information on our behalf.

This one policy covers two very different relationships. First and most important: using the eyeHear app on your device shares essentially nothing with us. Your captions and your microphone audio never leave your device, captioning never involves eyeHear's own servers, and using the app to caption sends us no data about you or how you use it (see eyeHear for iOS app below; viewing this policy, the Terms, or Support from inside the app opens those eyehear.app pages in an in-app browser, which is a website visit covered by the disclosures below). Second: our website and the channels you may choose to use to reach us (the support form, surveys, the newsletter, and email), where we hold only the information you give us so we can respond to you and stay in touch, as described in the sections below covering those channels. The disclosures about our website and contact channels apply only if you actually use those channels; captioning on its own tells us nothing about you.

Third Party Services

eyeHear, LLC, like all businesses, operates on a foundation of technologies provided by other organizations. All third-party services are documented on a per property basis in this document.

eyeHear for iOS app

eyeHear collects as little data as possible while operating to ensure your privacy. We never collect your conversations contents or recordings. Recordings from the microphone are not stored any longer than it takes to process them into captions. Captions are stored locally on your device. When captioning, eyeHear does not connect to any servers other than Apple's captioning service via SFSpeechRecognizer API.

eyeHear for iOS uses Apple's SFSpeechRecognizer API. All network traffic between your device and Apple's servers is encrypted. You can learn more about Apple's Speech APIs at https://developer.apple.com/documentation/speech.
eyeHear for iOS uses Apple's default app analytics. You can learn more about what Apple shares with all developers at https://developer.apple.com/app-store/app-analytics/. You can learn more about managing and opting out of Apple's analytics at https://support.apple.com/en-us/HT202100.
eyeHear for iOS requires Microphone and Speech Recognition permission to operate. eyeHear for iOS will request this on first launch. Controls for both permissions can be found under Privacy in the iOS Settings app or by selecting eyeHear from the apps listing in the iOS settings app. The app requests no other permissions — it does not access your location, contacts, or photos, and contains no advertising or third-party tracking.
Your caption history is stored only on your device. It is never sent to eyeHear, and it leaves your device only if you choose to share or export it using the iOS share sheet. You can clear your history at any time from within the app.
View all of Apple's most up-to-date user agreements at https://www.apple.com/legal/.
View Apple's latest privacy policy at https://www.apple.com/legal/privacy/en-ww/.
View Apple's standard Licensed Application End User License Agreement at https://www.apple.com/legal/internet-services/itunes/dev/stdeula.

Managed Devices (MDM)

If you received eyeHear through an organization that manages your device (for example, a hospital, school, or employer using Mobile Device Management), your administrator can deploy eyeHear with a managed app configuration that changes how the app behaves. Depending on the policy your administrator sets, in-app sharing may be turned off and on-device caption history may be disabled — when history is disabled, any captions already stored on the device are deleted.

This configuration is delivered by your organization's device-management system and is applied and enforced entirely on your device. eyeHear, LLC does not set, receive, or store this configuration, and the app adds no telemetry or reporting as a result of it. If you have questions about a policy applied to your managed device, please contact your organization's administrator.

eyeHear.app Website

eyehear.app is hosted on Cloudflare. You can find Cloudflare's Privacy Policy here https://www.cloudflare.com/privacypolicy/ and Cloudflare's Terms of Service here https://www.cloudflare.com/website-terms/. As our hosting provider, Cloudflare processes the network requests you make to our site, including your IP address, in order to serve and protect the site. We also review Cloudflare's aggregate reports about that traffic to understand how the site is used. Fonts and other assets are served directly from eyehear.app — our website does not load resources from third-party content delivery networks or font services.

Website Analytics

We look at aggregate traffic information for eyehear.app so we can tell whether the site is working and which pages are useful. Nothing about this involves a script, a cookie, or anything stored on or read from your device.

What we look at: which pages are visited, how often, the referring website (just the site, never the full link or anything after the “?”), the visitor's country, and a general device category (for example, phone vs. desktop) — read from the ordinary technical information a browser sends with any page request.
We never store your IP address. Any short-lived value we use to avoid double-counting a single visit is a one-way value we cannot reverse, and we rotate it at least once every 24 hours, so it can't be used to link your visits across days or connect them to you.
We keep individual visit records only briefly and then keep only combined totals. This information is never linked to a support ticket, survey response, or newsletter signup, never used to build a profile of you, never shared with or sold to anyone, and never used for advertising.
If your browser sends the Global Privacy Control signal, we honor it here too, and don't count that visit.

Support Form

When you contact us through the support form at eyehear.app/support, we collect the email address and message you provide so that we can respond. This information is processed on our own systems, hosted with our infrastructure provider (Cloudflare), and may also be processed by our AI tooling (see AI Tooling):

Your submission is stored in our own systems so our team can read and reply to it.
A notification that a new request has come in is delivered to our staff by our email delivery provider, Resend — it doesn't include your message (see Outbound Email below).
If our team replies to your request, a staff member sends that reply from their own Gmail or Google Workspace account, after using an internal, audit-logged tool to reveal your email address. This means Google/Google Workspace processes your revealed email address and the content of that reply. You can find Google's privacy policy here https://policies.google.com/privacy.
Cloudflare, our hosting provider, protects the form from spam and abuse and processes your IP address to enforce rate limits. We do not store your IP address in our support database.
Our staff can also create a contact record for someone who hasn't submitted the support form themselves — for example, adding a name and email found in unrelated correspondence. Records created this way are stored and protected the same way as any other contact record described here.

eyeHear Surveys

eyeHear uses surveys as a way to collect information from users so that we can improve our product and services.

Surveys run on our own systems, hosted with our infrastructure provider (Cloudflare) — the same systems that power our support form. Survey responses are stored in eyeHear's systems and are not shared with any third-party form processor. Participation is always optional. Survey responses may be processed by our AI tooling as described under AI Tooling.

If you sign up for our newsletter on eyehear.app, we collect the name and email address you enter and store them in the same contact records described under Support Form. That is the only reason we use them — we do not sell, rent, or share them.

We use confirmed opt-in. Signing up does not by itself subscribe the address. We send one email asking you to confirm, and only add you to the newsletter when you click the link in it. If someone else entered your address, ignore that email and nothing further is sent.

Cloudflare, our hosting provider, protects the signup form from spam and abuse and processes your IP address to enforce rate limits. We do not store your IP address.
If you already have a contact record with us (for example because you contacted support), signing up links the pending confirmation to that existing record instead of creating a second one — you'll still need to confirm before you're added to the newsletter, exactly as described above. We never overwrite a name we already hold with one typed into this form.
Newsletter emails are delivered by Resend and carry an unsubscribe link (see Outbound Email below). If you unsubscribe and later want back on the list, signing up again sends a fresh confirmation link — your opt-out stays in force until you click it.

Outbound Email

eyeHear uses Resend to deliver two kinds of email: occasional service or product emails from our team, sent from our admin dashboard to people who have contacted support, completed a survey, or otherwise become an eyeHear contact; and internal notifications that alert our staff to a new support request or survey response. These alerts reference the new item but do not include the message you submitted. Resend is not used for direct replies to a support request — see Support Form above. You can find Resend's privacy policy here https://resend.com/legal/privacy-policy.

To send a message, Resend receives the recipient email address, the subject and body content of the message, and a reply-to address (support@eyehear.app) on every message, so if you reply to any email from us it reaches our support inbox. Every message is addressed to a single recipient — we never CC or BCC multiple people together, so recipients can't see each other's addresses.
Internal staff notifications about a new support request or survey response are sent only to our own staff addresses. They tell our team that something arrived (for example, a ticket number or a survey rating) but deliberately do not include the message you submitted; staff read that in our own systems. These notifications aren't marketing or product email and aren't affected by the newsletter/unsubscribe process described here.
Resend reports delivery, bounce, and spam-complaint status back to us via a signed webhook. We use this to show delivery status in our internal tools and, for a hard bounce or spam complaint, to stop emailing that address again. If your contact record is later deleted, we scrub the stored address from this suppression record but keep a record we can't reverse, so we can still honor your opt-out even after your information is deleted (see Data Retention).
Most of these emails are commercial or product updates and include an unsubscribe link that honors your opt-out. The link carries a signed code that identifies your contact record — not your email address — and opting out takes effect as soon as you confirm it on eyehear.app/unsubscribe. Every commercial message also carries the standard unsubscribe headers, so your mail app's own "unsubscribe" button works, and you can always email unsubscribe@eyehear.app instead. Unsubscribing records your address on the suppression list described above, so we stop sending.
A small number of emails are transactional — required notices about your account or our service, like a change to these policies — and may be sent even if you've previously opted out, since we're obligated to deliver them.

AI Tooling

eyeHear uses Anthropic's Claude to help process and respond to support requests and survey responses, and internally by staff as an assistant within our own access-restricted admin tools. As that admin-tool assistant, Claude can read the same categories of data our staff can already see there: contact records, outbound-email status, legal and trademark records, and aggregate website-analytics totals. It can also take a small number of write actions a staff member could otherwise take directly, such as creating or tagging a contact. This content, including any personal information you provide, may be processed by Anthropic on eyeHear's behalf for those purposes. Anthropic does not use this data to train its models, and it is not sold or used for advertising. Anthropic's privacy policy: https://www.anthropic.com/legal/privacy.

App Store Reviews

Apple lets us access the reviews users choose to publish on the App Store for our app, through Apple's App Store Connect API. We use this to monitor feedback and improve the product. A review may include the reviewer's public nickname, review text, star rating, and territory: whatever is included in the review as published on the App Store.

This information comes from Apple, not from you directly, and is limited to the review as posted publicly — we do not receive anything else about App Store reviewers. See Apple's privacy policy under eyeHear for iOS app above.
Access to this data is restricted to staff and is audit-logged, the same as other PII described here (see Data Retention).
We keep review data for as long as it remains relevant to supporting and improving the product; if you'd like a review removed, contact us through support — we honor the same deletion-request process described under Personally Identifiable Information and User Data.

Personally Identifiable Information and User Data

eyeHear avoids collecting user data or personally identifiable information (PII) as a general practice in order to ensure your privacy. For instance, the eyeHear app doesn't share any data at all with eyeHear about what you caption, or how you use the application. However, there are cases where we must collect PII or user data in order to offer our services.

eyeHear collects PII via our product surveys. This information is used for followup communications and product improvements. We do not sell your personal information or use it for advertising. We share it only with service providers who process it on our behalf to operate eyeHear, under contracts that restrict how they may use it (see Third Party Services).
eyeHear collects PII from App Store reviews (see App Store Reviews above).
eyeHear collects PII during the course of support. The information collected is stored securely and minimized to the information needed to resolve your issue.
If you would like to have your PII or user data removed from our systems, please contact support. We honor these requests except where we're required or permitted to retain information — for example, to comply with a legal obligation, resolve a dispute, or because a record is under an active legal hold (see Data Retention).

Data Retention

We keep personal information only as long as we need it for the purpose it was collected.

Website analytics. Individual page-view records are kept for up to 30 days, then only combined daily totals remain.
Newsletter subscribers. We keep your name and email for as long as you're subscribed. If you unsubscribe or ask us to delete your information, we remove it as described above.
Newsletter signups awaiting confirmation. If you sign up but never click the confirmation link, we keep the pending record for up to 30 days and then delete it. If we hold no other information about you, the whole record is deleted.
Support tickets. The email address and message you send through our support form are retained while we work your request and for up to one year after the case is closed, after which they are deleted.
Survey responses. Retained for up to 18 months from the date you submit them, after which they are deleted or aggregated.
Emails we've sent you. We keep a record of each message we sent, who it went to, and whether it was delivered or bounced. This is the evidence that we honored your opt-out and that we can show what we sent and to whom if a complaint or a regulator asks, so it is retained indefinitely for that reason rather than purged on a fixed schedule. Your email address is stored on that record as a copy taken at the time we sent it. If you ask us to delete your information, we remove your address and name from these records; the message itself remains, no longer linked to you.
Emails scheduled but not yet sent. We can schedule a message to go out at a future time, up to a year ahead. The recipient list is fixed when the message is scheduled, so your address is held on that message from then until it sends. If you ask us to delete your information during that window, we drop your address from that message before it goes out — you won't receive it, commercial or transactional. If it's a commercial message and you unsubscribe during that window, we re-check opt-outs immediately before sending and drop you the same way. Unsubscribing does not stop a transactional message that is already scheduled, for the reason given under Outbound Email above.
Microphone audio. Held only on your device. eyeHear never receives, stores, or transmits your microphone audio to its own servers; it is kept on-device only as long as needed to produce a caption and is then discarded. Transcription itself is performed using Apple's Speech framework, as described under eyeHear for iOS app above.
Captions. Stored locally on your device and never on eyeHear's servers. You can delete your caption history at any time from within the app. On organization-managed devices, your administrator may disable history retention (see Managed Devices (MDM) above).
App Store reviews. Kept for as long as they remain relevant to supporting and improving the product; we don't run an automatic age-based purge of this data. See App Store Reviews above for how to request removal.
Internal access logs. When a staff member uses our internal tool to reveal your email address while working a support case (see Support Form above), or to create a contact record on your behalf (see Support Form above), we keep an audit-only record of that access — who accessed it, what they did, and when — for up to 2 years, for security and fraud-prevention purposes, and then delete it.
Legal holds. If a record becomes subject to an active legal hold — for example, because of pending litigation, a dispute, or a legal obligation — we retain it until the hold is lifted, even past the periods above or in response to a deletion request.
Legal-hold history. Separately from the record placed under a hold, we keep an internal log of when a legal hold was placed or lifted on an account — who took the action and when — indefinitely, for legal and security-forensic purposes (for example, to reconstruct a hold's timeline if it is ever contested). This history can outlast the hold itself and can persist even after we've deleted your other information. If we later delete your information, we remove any explanatory notes staff entered when placing the hold; the record that a hold was placed and lifted, and when, is retained.

Your Privacy Rights (United States)

eyeHear does not sell or share your personal information, and does not use it for targeted advertising or to profile you. Depending on where you live, you may have rights under your state's privacy laws, including the right to know what personal information we hold about you, the right to access or correct it, and the right to ask us to delete it — except where we're required or permitted to retain it, such as to comply with a legal obligation, resolve a dispute, or because a record is under an active legal hold (see Data Retention). To exercise any of these rights, contact us through our support page. We will respond within 45 days. We honor the Global Privacy Control (GPC) browser signal.

California (CCPA/CPRA)

California residents have the right to know, access, correct, and delete their personal information, the right to opt out of the sale or sharing of personal information, and the right not to be discriminated against for exercising these rights. eyeHear does not sell or share personal information, so there is no sale or sharing to opt out of.

Virginia (VCDPA)

Virginia residents have the right to confirm whether we process their personal data, to access and correct it, to delete it, to obtain a portable copy, and to opt out of targeted advertising, sale, or profiling. eyeHear does not engage in targeted advertising, does not sell personal data, and does not profile consumers.

Your Privacy Rights (Canada)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) — and Quebec's Law 25 for Quebec residents — you have the right to access the personal information we hold about you, to request corrections, and to withdraw your consent to our use of it. To make a request, contact us through our support page.

Children's Privacy

eyeHear is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us through our support page and we will delete it.

International Availability

eyeHear, LLC is located in Chesterfield, Virginia, USA. eyeHear is offered only in the United States and Canada. We do not target, market to, or knowingly process the personal data of individuals in other regions, including the European Union, the European Economic Area, the United Kingdom, Switzerland, or South Africa. This privacy policy does not constitute compliance with the GDPR, UK GDPR, Swiss FADP, POPIA, or other regional data protection laws applicable in those jurisdictions.

Terms of Use

Your use of eyeHear is also governed by our Terms of Use.

Data Access

Support

If at any point we require access to your data for troubleshooting a support case, we will ask for your consent before proceeding.

Where Your Data Is Stored

eyeHear, LLC is located in Chesterfield, Virginia, USA. The data we hold is stored with Cloudflare, in Cloudflare's North America regions. The database holding support and survey records runs in the Eastern North America region. We have not turned on Cloudflare's option to copy it to other regions. Our other Cloudflare storage holds internal business records, such as bookkeeping files and archived vendor reports, in the Eastern and Western North America regions.

That covers the main copy of the data. Two things it does not tell you:

Cloudflare does not publish where its internal backups are kept, so we cannot describe those.
We do not hold a contract with Cloudflare that keeps this data in a single country.

This is where the data is now, not a promise about where it will stay.

When Required By Law

eyeHear's policy is to not respond to government request for user data or preservation of user data unless eyeHear is compelled by legal process. eyeHear will provide information when law enforcement has the appropriate warrant, subpoena, or court order requiring eyeHear to share data.
eyeHear will only respond to requests from government authorities other than the US government if compelled by the US government under authorization of a mutual legal assistance treaty or agreement.