eyeHear Terms of Use

Last updated on October 22, 2026.

The short version

  • Using the eyeHear app or eyehear.app website means you agree to these Terms.
  • eyeHear is a real-time captioning app for iOS, built for people who are deaf or hard of hearing.
  • Captions are machine-generated and can be wrong, incomplete, or delayed. Don't rely on them alone when a mistake could cause serious harm. That includes emergency or safety instructions, informed consent, treatment and medication instructions, and legal proceedings.
  • eyeHear is not a replacement for a qualified interpreter or CART (Communication Access Real-time Translation) provider. If you are captioning for someone whose first language is ASL, get an interpreter. English captions are not language access for them.
  • If you're capturing or sharing someone else's speech, get whatever consent the law requires first.
  • eyeHear comes with no warranty, and we can't promise it will always work correctly. You decide how to use the captions it produces.

This summary is provided for convenience only. It is not part of the Terms and does not create any right or obligation. If anything here differs from the full text below, the full text controls.

Agreement to Terms

By downloading, installing, or using eyeHear ("the App"), or by using the eyehear.app website (including the support form), you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, do not use the App or website.

These Terms supplement Apple's standard Licensed Application End User License Agreement (EULA), available at https://www.apple.com/legal/internet-services/itunes/dev/stdeula. In the event of a conflict between these Terms and Apple's EULA, the more restrictive provision applies.

Description of Service

eyeHear is a real-time speech-to-text captioning application for iOS devices designed for people who are deaf or hard of hearing. The App uses Apple's Speech framework to transcribe spoken audio captured by your device's microphone into on-screen captions.

These Terms also apply to your use of the eyehear.app website, including the support form at eyehear.app/support. Submitting the support form constitutes your agreement to these Terms.

Caption Accuracy Disclaimer

eyeHear is a communication aid.

Captions produced by eyeHear are machine-generated estimates and are inherently subject to error. The captions displayed may be inaccurate, incomplete, delayed, or missing entirely due to factors including but not limited to:

  • Background noise, crosstalk, or poor room acoustics
  • Speaker accents, speech patterns, volume, or distance from the microphone
  • Microphone quality and device hardware limitations
  • Network connectivity and the availability of Apple's speech recognition services
  • Specialized, technical, or uncommon vocabulary, names, or numbers

eyeHear is not a substitute for a qualified human interpreter, CART (Communication Access Real-time Translation) provider, or other professional accommodation. You should not rely on eyeHear as the only means of communication when an inaccurate, incomplete, delayed, or missing caption could cause serious harm. Examples are emergency or safety instructions, informed consent, diagnosis or treatment discussions, medication or discharge instructions, legal proceedings, and financial commitments. This is not a complete list, and captions can be wrong in any conversation. In these situations, you should use eyeHear along with a qualified interpreter, CART provider, or other accommodation. If you need one, ask the person or organization you are dealing with to provide it.

If you are captioning for someone whose first language is ASL, get an interpreter. English captions are not language access for them.

You decide how to use the captions. When a detail matters, such as a medicine dose or a date, ask the speaker to write it down or say it again.

Acceptable Use

You agree to use eyeHear only in compliance with all applicable laws and regulations. You agree not to:

  • Use the App to capture, transcribe, record, or share the speech of others without obtaining any consent required by applicable law
  • Use the App in any manner that violates the rights of others or any applicable law
  • Reverse engineer, decompile, or disassemble the App

Intellectual Property

EYEHEAR is a registered trademark of eyeHear, LLC (U.S. Reg. No. 5,397,223). The eyeHear logo and the tagline "Caption Any Conversation" are trademarks of eyeHear, LLC. All associated content is the property of eyeHear, LLC. Your use of the App grants you a limited, non-exclusive, non-transferable license to use the App on your Apple devices in accordance with these Terms and Apple's EULA. Nothing in these Terms grants you any right to use the eyeHear name, logo, or other trademarks without the prior written permission of eyeHear, LLC.

Disclaimer of Warranties

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EYEHEAR, LLC DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
  • WARRANTIES OF ACCURACY, RELIABILITY, OR COMPLETENESS OF CAPTIONS
  • WARRANTIES THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS

No advice or information obtained from eyeHear, LLC or through the App shall create any warranty not expressly stated in these Terms.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EYEHEAR, LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss arising from missed, inaccurate, or delayed communication
  • Loss of data, revenue, or profits
  • Any damages arising from reliance on captions displayed by the App

IN NO EVENT SHALL EYEHEAR, LLC'S TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE APP.

This limitation applies regardless of the legal theory on which the claim is based, including negligence, breach of contract, strict liability, or any other theory, even if eyeHear, LLC has been advised of the possibility of such damages.

Nothing in these Terms limits any liability that the law does not allow us to limit, such as liability for personal injury caused by our negligence.

Indemnification

You agree to indemnify, defend, and hold harmless eyeHear, LLC, its officers, directors, employees, and agents from and against any third-party claims, demands, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your misuse of the App, which means:

  • Your capture, transcription, recording, or sharing of the speech of others without any consent or authorization required by applicable law
  • Your use of the App in a way that breaks these Terms or the law

Relying on captions is never misuse. You do not owe this indemnification for your reliance on captions produced by the App, including where a provider did not supply an interpreter or other accommodation.

This section does not apply to anyone under 18.

If you are under 18

If you are under 18, the Indemnification section does not apply to you. The rest of these Terms apply to you only as far as the law allows. For example, in Texas we will not hold you to these Terms unless your parent or guardian agreed to them through the App Store.

Apple's Standard EULA

Your use of eyeHear is also governed by Apple's standard Licensed Application End User License Agreement, available at https://www.apple.com/legal/internet-services/itunes/dev/stdeula.

Changes to These Terms

eyeHear, LLC reserves the right to modify these Terms at any time. Changes will be posted at eyehear.app/terms, and the “Last updated” date at the top of this page shows when they last changed. Your continued use of the App after changes are posted constitutes acceptance of the revised Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts of Chesterfield County, Virginia, or the United States District Court for the Eastern District of Virginia.

Severability

If a court decides part of these Terms can't be enforced, the rest still applies.

Contact Us

If you have questions about these Terms, contact us through our support page or at support@eyehear.app.

For privacy-related inquiries, see our Privacy Policy.