Support

Troubleshooting

Fixes for the most common eyeHear issues: missing captions, permissions, accuracy problems, and more.

Most issues come down to permissions. eyeHear needs both Microphone and Speech Recognition access to caption. You can check these any time in iOS Settings → eyeHear.

No captions are appearing

  • Make sure Microphone and Speech Recognition are enabled for eyeHear in iOS Settings → eyeHear.
  • Confirm someone is speaking within range of the microphone and that nothing is covering it.
  • Close eyeHear fully and reopen it, then start a new session.
  • Check that your device isn’t muted or that another app isn’t using the microphone.

Captions stopped working (error code kLSRErrorDomain 201)

  • Check that iOS Settings → General → Keyboard → Enable Dictation is turned on.
  • If it’s already on, open iOS Settings → Screen Time → Content & Privacy Restrictions.
  • There, check that Allowed Apps → Siri & Dictation is turned on.
  • Turning Enable Dictation on does not turn Siri on. eyeHear asks iOS to caption on your device whenever your language has an on-device speech model, and only uses Apple’s server-based recognition when it doesn’t. See Do I have to turn on Siri to use eyeHear?
  • Close eyeHear fully and reopen it.
  • Deleting and reinstalling the app does not fix this one, and you’ll lose your saved captions. Contact us with the code instead.

Captions are inaccurate

  • Move closer to the speaker and reduce background noise where you can.
  • Ask people to speak clearly at a natural, steady pace.
  • Check that your device language matches the language being spoken.
  • Make sure no case, cover, or your hand is blocking the microphone.

The app won’t record or hear anything

  • Open iOS Settings → eyeHear and turn Microphone and Speech Recognition back on.
  • Quit any other app that may be using the microphone (such as a call or voice recorder).
  • If you’re using Bluetooth headphones or an external mic, try disconnecting them to test the built-in microphone.
  • Relaunch eyeHear after changing any of these settings.

Captions stopped partway through a conversation

  • Press and hold the screen again to start a new session, since long pauses can end one.
  • Make sure your device hasn’t locked or that eyeHear hasn’t been moved to the background.

eyeHear is slow, freezing, or crashing

  • Update to the latest version of eyeHear from the App Store.
  • Restart your iPhone or iPad.
  • Make sure your device has enough free storage and battery.
  • If problems continue, you can delete and reinstall the app. That erases your saved captions too, not just your settings, and there’s no way to get them back. Contact us first if you’d like help without losing them.

I tapped “Don’t Allow” on a permission by mistake

  • Open iOS Settings and scroll to eyeHear, or go to iOS Settings → Privacy & Security.
  • Enable both Microphone and Speech Recognition for eyeHear.
  • Reopen eyeHear and try captioning again.

Still need help?

Send our team a message and include your iPhone or iPad model and iOS version so we can help faster.

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